Do you have exceptional customer service skills? Do you want to join a growing, Global company that helps individuals build a legacy through financial education? This exciting opportunity, may be just the right fit. Great pay, and incentives after 90 days. If your skills match what we need, apply today! Position starts Jan, 2019
About Legacy Education Alliance, Inc.
We are a provider of practical, high-quality, and value-based educational training on the topics of personal finance, entrepreneurship, real estate and financial markets investing strategies and techniques.
Our Mission: We are a global company committed to helping individuals build a legacy for themselves and their families by realizing their full potential through our four pillars of success: Motivation, Inspiration, Innovation, and Education.
We are a company that strives to develop mutually rewarding relationships with our students, employees, shareholders, and partners.
Place outbound calls to students to confirm attendance for company-sponsored events. Answer inbound calls from students and confirm attendance. Address student questions as appropriate. Collect and update student information by entering accurate data into the company database. Send out updates or confirmations information via e-mail to students. Maintain a call volume of 200-300 calls per work shift.
Essential Job Functions:
Outbound calls to students confirming attendance
Emailing students with venue and event information
Plan assigned event contact points in advance
Meet daily outbound interaction goals
Meet Key Performance Indicators (KPI) (i.e. Event Show Rate, Outbound Calls, Quality of calls)
Track event performance (i.e., Event Show Rate, Confirmation Rate)
Assist colleagues when needed
Handle inbound calls as needed
Follow specific customer contact process consistently and effectively
Excellent English spoken especially
Customer Service Experience
Ability to work in a fast-paced environment
Ability to work with little supervision
Enthusiastic and Energetic
Responsible and Dependable
Ability to manage difficult customer situations and problem solve with patience
Ability to work one on one in a team environment
High School Diploma required, Degree preferred
Required knowledge of Microsoft Office – Excel